Shipping policy

The Vaultz / Vaultz Collectibles — Shipping Policy

Where we ship
We ship Shopify orders (vaultzcollectibles.com) within the United States. For other countries, email madripstcg@gmail.com before ordering — international may be limited or custom-quoted.

Processing time
Typically 1–3 business days after payment (Mon–Fri, excluding U.S. holidays). Drops, restocks, or busy stream weeks can take longer. You’ll get order + ship confirmation emails when tracking is available.

Methods & rates
Shown at checkout by address and package. Free-shipping promos appear at checkout when they apply. Carrier may be USPS, UPS, or another we choose for safe collectible delivery.

Delivery estimates
Estimates only — not guaranteed. We’re not responsible for carrier delays, weather, peak season, bad addresses, or customs issues.

Tracking
Shared in shipping confirmation / order status when available. Labels can take time before the first carrier scan.

TCG packaging
We pack sealed product, singles, and supplies with care. Still inspect on arrival — carriers can mishandle packages.

Damaged / wrong / missing
Contact madripstcg@gmail.com within 48 hours of delivery with order number + photos. Handled under our Refund Policy: https://vaultzcollectibles.com/policies/refund-policy

Undeliverable / bad address
If returned for address issues or refused delivery, we may charge re-ship or refund product minus outbound shipping (and return fees), at our discretion.

PO Boxes
Possible on some USPS methods only. If the carrier can’t deliver to a PO Box, we’ll ask for another address.

Pickup
Shopify orders ship unless we expressly offer pickup. Whatnot follows Whatnot’s rules.

Risk of loss
Passes to you when we hand the package to the carrier (except where law says otherwise).

Questions: madripstcg@gmail.com