Refund policy

The Vaultz / Vaultz Collectibles — Refund & Return Policy 

Because we sell trading card game (TCG) products — including sealed packs, boxes, cases, singles, and related collectibles — all sales of TCG and collectible merchandise are final.

No returns or refunds on trading cards & sealed product
We do not accept returns, exchanges, or refunds on:

• Sealed TCG product (packs, boxes, cases, tins, collections, ETBs, etc.)
• Opened product or live-pull / Whatnot stream purchases
• Singles, graded cards, or other trading-card collectibles
• Sale / clearance items and gift cards

Once a sealed product leaves our possession, we cannot verify storage, handling, or authenticity if it is returned. Live breaks and pulls are entertainment purchases and are non-refundable.

Damages, defects, and wrong items
Inspect your order as soon as it arrives. If an item arrives defective, damaged in transit, or wrong, contact us within 48 hours of delivery at madripstcg@gmail.com with your order number, photos of the item/packaging/label, and a short description. If we confirm a fulfillment or shipping-damage issue, we’ll make it right (replacement, store credit, or refund at our discretion).

Exchanges
No direct exchanges on TCG product. For eligible accessories only: approved return, then a new purchase.

European Union
EU consumers may have mandatory cooling-off rights where required by law. Sealed goods unsealed after delivery may be excluded where permitted. We’ll honor applicable EU protections — contact us.

Refund timing (only when we approve one)
If approved (e.g. confirmed damage/wrong item), refunds go to the original payment method in about 10 business days (banks can take longer). After 15 business days from approval, email madripstcg@gmail.com.

Questions: madripstcg@gmail.com